Client Delivery Manager

Job Description

Job Type: Full-Time, Remote

Location: Remote (Pakistan)

Work Hours: 2:00 PM – 11:00 PM PKT Break 1-hour dinner break included 

About Us

Zikra Infotech LLC is a digital marketing agency that helps businesses grow through a wide range of digital services, including SEO, social media, content marketing, paid advertising, web development, and design. We work closely with clients to understand their business goals and build digital strategies that help them achieve measurable growth.

We're looking for an experienced Client Delivery Manager to act as the bridge between our clients and internal teams. You will be responsible for understanding what our clients want to achieve, translating their goals into clear plans for our teams, and ensuring that projects are delivered smoothly, on time, and to a high standard.

This is a client-facing and coordination-heavy role. You'll need to understand different businesses quickly, communicate confidently with clients, coordinate multiple internal teams, manage expectations, and make sure everyone is working toward the same objectives.

What You'll Do

Client Relationship & Communication

• Act as the primary point of contact for assigned clients and maintain strong, professional relationships.

• Communicate regularly with clients to understand their business, goals, priorities, challenges, and expectations.

• Conduct client meetings and discussions to gather requirements, clarify objectives, provide updates, and collect feedback.

• Build trust with clients by maintaining proactive, transparent, and professional communication.

• Ensure clients are kept informed about project progress, upcoming activities, deliverables, and potential challenges.

Client Goals & Strategy

• Develop a strong understanding of each client's business, industry, target audience, competitors, and growth objectives.

• Translate client goals and requirements into clear strategies, action plans, priorities, and deliverables.

• Work with internal teams to ensure digital activities are aligned with the client's broader business and growth objectives.

• Identify opportunities where additional digital services or improvements could help clients achieve better results.

• Conduct basic market and competitor research when required to support client strategy and decision-making.

Team Coordination & Project Delivery

• Act as the central coordination point between clients and internal teams, including SEO, content, social media, design, development, and paid marketing teams.

• Communicate client requirements clearly to the relevant teams and ensure everyone understands priorities and expected outcomes.

• Coordinate project timelines, tasks, milestones, and deliverables to ensure work is completed on schedule.

• Follow up with team members on pending tasks and proactively address delays or blockers.

• Ensure smooth collaboration between different teams working on the same client account.

• Review project progress and make sure deliverables remain aligned with the original client requirements.

Quality Assurance & Delivery

• Review completed deliverables to ensure they meet client requirements, quality standards, and agreed expectations.

• Identify gaps, inconsistencies, or issues before deliverables are shared with clients.

• Coordinate revisions and feedback between clients and internal teams until the required outcome is achieved.

• Ensure projects are delivered accurately, efficiently, and within agreed timelines.

Reporting & Performance Tracking

• Track project progress, deliverables, client feedback, and outstanding action items.

• Prepare clear client updates and reports covering completed work, current activities, upcoming priorities, and challenges.

• Work with relevant teams to understand performance and communicate meaningful insights to clients.

• Use client feedback and performance data to identify areas for improvement and recommend next steps.

Cross-Functional Collaboration

• Work closely with SEO specialists, content writers, social media managers, designers, developers, paid advertising specialists, and other internal teams.

• Ensure teams remain aligned with client priorities and deadlines.

• Facilitate smooth handoffs between departments and ensure information is communicated accurately.

• Help resolve misunderstandings, bottlenecks, and delivery issues between clients and internal teams.

• Manage multiple client accounts and priorities simultaneously while maintaining strong attention to detail.

Qualifications & Skills

• 2+ years of experience in client management, account management, project coordination, digital marketing, or a similar role.

• Experience working with digital marketing agencies, technology companies, or service-based businesses is preferred.

• Strong understanding of digital marketing services such as SEO, social media, content marketing, paid advertising, web development, and design.

• Excellent client communication and relationship management skills.

• Strong project management, coordination, and organizational abilities.

• Ability to understand business goals and translate them into clear and actionable tasks for internal teams.

• Strong problem-solving and critical-thinking skills.

• Excellent English communication skills — written and verbal.

• Ability to manage multiple clients, projects, deadlines, and priorities simultaneously.

• Strong attention to detail and ability to follow through on tasks and commitments.

• Comfortable working with remote and cross-functional teams.

• Familiarity with CRM and project management tools is preferred.

Bonus Skills (Preferred, Not Required)

• Experience working with US-based clients or international clients.

• Familiarity with WordPress and Shopify.

• Basic understanding of SEO, Google Analytics, paid advertising, social media, and content marketing.

• Experience with client reporting and performance dashboards.

• Experience using AI tools for research, communication, reporting, and workflow optimization.

• Experience identifying upselling or cross-selling opportunities based on client needs.

What We Offer

Remote Work: Work from anywhere with a consistent schedule.

Competitive Salary: Based on experience and performance.

Career Growth: Develop your expertise in client management, digital strategy, and project delivery.

Impact-Driven Role: Directly influence how clients achieve their business and growth objectives.

Training & Development: Access to modern digital marketing tools, AI technologies, and professional development opportunities.

Collaborative Team: Work with a creative, forward-thinking, and remote-first team.